I spoke to a couple this weekend who asked me about the Island plans. I hadn’t seen them for a while and they wanted to know how I was progressing. I explained that my future had suffered from a postponement due to the accident and that I was still working through the fall out of that. When they asked “still the Isle of Wight” my response was an instant “yes”, for me it’s a question that requires no consideration or re evaluation it is just a given.
We chatted about different parts of the island and I noted that Ventnor, Shanklin and Totland all have current options. As we were talking I realised that there was no negative in the conversation, they had nothing but positive things to say, clearly they shared my love for all that is Wight. “Do you visit often?” I enquired only to hear that they had visited once last year. So enthusiastic were this couple that they viewed it as “better than Jersey”, high praise indeed!
The reassuring thing about this is that the island really is that enchanting, not just to me but to a whole host of people. It’s good to know that it’s not just my rose tinted glasses shaping my future. For me, walking along the road and stressing about the day, just thinking of the island makes me calmer. As I tread the slow path to resolution of the accident I constantly remind myself that I am working to my goal.
In other, more mundane, news I have spoken to Vodafone today who are sending me out a returns pack to send yet another handset back. Let me be clear here, there is nothing wrong with the handset but they are unable to network unlock it, essential if I am to leave their evil clutches. The director’s office, who now handle all of my complaints, have concluded that they need to “have a look” at my phone.
Despite being unconvinced I have agreed to send yet another handset back with one caveat. Should they have to exchange this handset they will unlock it before returning to me. This small victory took over an hour of nothing less than ranting to achieve. What I did observe of the director’s office is that they are socially equipped to deal with this, unlike their foreign call centre. They understand that they are in the wrong and that I am frustrated. I rant, they listen and at the end of the call we thank each other. Whilst it doesn’t help to resolve my situation in the least it is a relief not to be told it’s all my fault.
For other vodafone customers that cannot abide the terrible call centres the number you want is 08080 081
181 and it’s free from a vodafone handset.