I decided on Saturday evening that the way forward, having had a visit from my gorgeous daughter, was a chinese take away and DVD. I should point out that I am not a ‘save it for tommorrow’ take away purchaser, for me its eat then bin the remainder, also I was not drunk so generally would not be purchasing enough to feed a small town.
I telephoned my local establishment, gave my address and order, which came to a value of £9.90, to be told that I would incur a £2 delivery charge unless I ordered something else. Apparently delivery was free over £10, knowing that there was nothing on the menu for ten pence and that any additional dish would be discarded uneaten I was most irked with this position.
I offered a compromise, which I felt was reasonable, whereby I would pay £10 for the £9.90 meal in order to obtain delivery for no charge, this was rejected. Having come to a clear roadblock in negotiations I thanked the young lady, politely terminated the conversation and set about preparing alternative sustenance.
Ten minutes later I received a call advising me that “ok we will do for £10” again I politely refused but this set me wondering, is there something that I missed? I have made much in the past of my respect for my friend Andrew and his apparent ability to inject negotiation over price into areas that were previously thought to be fixed price arrangements. I am quite serious when I say that even the postman is scared to ask for a signature in case it ends up in a commercial negotiation!
So is this another area that I had missed? Should I have responded to the second call with a counter offer? Are the menu prices simply opening offers to those in the know? How much of the world is open to haggling? I would ask each and everyone of you to attempt today to haggle for an item with a fixed price, either we will all save a fortune or we can compare notes on security staff ejection methods.