For Christmas I purchased my daughter a blackberry as instructed, because she is blonde I set it up for her as well.
So I loaded credit and then I have to start the BlackBerry services at a cost of £5 per month on the orange, I refuse to call them EE, network. This simple task is achieved by sending a text stating ‘start BB’, I started to do this on the tenth of December. When the text response was a message telling me that the BlackBerry service had come to an end I called them and they explained it was a server issue.
Now for those that don’t know it costs 25p fixed cost to speak to an adviser on Orange PAYG and to give an indication of the success I have spent £2.75! The Indian call centre is very careful to explain that it can take up to 24hrs, despite me now being on day 18!!
It also transpires that there is a mechanical issue with the new phone so I ordered a replacement (gold star to phones 4 u, your advert is horrible bit ordered boxing day and arrived this morning). Replacement arrived with the sim inserted and registered so given I have had to buy £10 credit on the purchase I thought I would start the BlackBerry service on this sim and if it works she can keep new sim . . . .
No credit on the sim! I called the supplier who was very nice and told me it ‘can take up to 48 hrs’ is it me? Is it orange? Has India declared an unofficial war on us via their call centres?